Prague Local Experience is a business of two persons, Petra Bezoušková and Michal Horniecký (founders, owners and guides). Services provided by this small local business are simple. Therefore also Terms & Conditions are concise, transparent and written in plain language to be easily understood.
General
Customers accept the Terms & Conditions and the Privacy policy at the moment of booking the tour.
By ordering Prague Local Experience tour or personalized itinerary you confirm that your physical condition allow you to participate in whole tour for amount of time stated in description (either on website or in e-mail in case of private tour).
Clients accept the tour scheme and will follow their tour guide. All clients agree to obey the instructions of the guide and agree to walk on pedestrian pathways and pedestrian crossings at all times.
Prague Local Experience is not responsible for any losses, injuries or damages of their clients during the tour.
Clients have to come to the meeting point of the tour on time, otherwise Prague Local Experience will consider it as no-show.
Prague Local Experience is not liable for any delay or default in the tour caused by conditions beyond its control.
Clients are aware, that the scheduled tours are not return tours and all clients are responsible for their way back. Their guide will assist them with choosing the best way.
payment
- For the private tours, 50% of the payment is required to confirm the booking.The rest of the amount is to be paid three (3) weeks before the tour.
- If you pay the whole amount at the booking of the tour, you will get 5% off.
- Clients who make the reservation via www.praguelocalexperience.com or email praguelocalexperience@gmail.com will pay for the service at least 24 hours before the start of the tour. They can pay by bank transfer, Revolut or PayPal application upon the confirmation.
CANCELLATION AND REFUND POLICY
- More than four (4) weeks before the date of the tour 100% of the payment will be refunded.
- Less than two (2) weeks before the date of the tour 75% of the payment will be refunded.
- One (1) week before the tour no refunds will be made.
- Special cases: Cancellations by force majeure will be studied in order to reach an agreement.
WEATHER
Tour goes in all weather conditions. Clients are responsible to dress up properly, according to weather conditions and bring umbrella, rain coat, warm clothes, comfortable shoes, bottle with water in summer, etc. to be able to enjoy the tour. No refund will be provided if people don’t feel comfortable due to rain, cold, sun.
MEDICATION
If clients use any medications, they are responsible to bring these with them. Prague Local Experience is not responsible for any health issues due to missing medication. No refund will be provided if client can’t join/complete the tour due to missing medication.
INSURANCE
Clients are wholly responsible for arranging their own insurance.
CZECH LAW
All participants in tours are expected to obey Czech laws and regulations and behave in a proper way to the rest of the group and the guide otherwise such a client can be excluded from the tour and no compensation will be provided. Prague Local Experience will have no further responsibility towards such a client.
Alcohol and drugs
People under heavy influence of alcohol or drugs can be asked to leave the tour if their behaviour disturbs the group or the guide.
changes made by prague local experience
Prague Local Experience reserves the right to cancel a tour in any circumstances but always try to avoid this unless necessary. Clients will be contacted via e-mail or telephone as soon as possible.
changes made by you
In case of any changes in the tour booking, everything must be confirmed via e-mail by Petra Bezoušková or Michal Horniecký, owners and guides for Prague Local Experience. Whilst every reasonable effort will be made to accommodate changes and the additional requests, availability cannot be guaranteed.
Thank you for your understanding,
Petra and Michal from Prague Local Experience